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Returns and Refunds

RETURNS

Please note our returns policy lasts 15 days. If 15 days have gone by since your purchase date, unfortunately we cannot offer you a refund or exchange. A large percentage of our designs are printed on demand so we will only accept return items if they are damaged or defective. Take care to order the right sizing and colour that is perfect for you. Send us an email anytime about sizing! Emails can be sent to info@movementstudio.training

Any claims for misprinted/damaged/defective items must be submitted within 15 days after the product has been received.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Please make sure you supply the correct address. Claims deemed an error on our part are covered at our expense. Please contact us at sales@movementstudio.training via email with any questions prior to returning your items. We are more than happy to find a solution for our customers! Please contact us for a forwarding return address!  When we receive a returned shipment, a Confirmation email notification will be sent to you.

Non-returnable items:

All printed artwork

Gift cards

To complete your return, we require a receipt or proof of purchase. 

REFUNDS (if applicable) 

How can I get a refund on my product?

Categories in which refunds are available:

1. If your order takes more than 60 working days

2. Your product comes damaged

3. Any other reason we deem appropriate

Firstly, you will need to contact us via Email. They can be sent to sales@movementstudio.training

In this email, please state: your order number, your name and address, details of the product (name, sizing and colour ordered) and the reason for return. Please attach a photo of the faulty item to your email. We will then get back to you and notify you of how we can approach this issue.

We will send you an email once our printing headquarters have received and inspected your returned item.  We will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This may take a certain number of days.

Specific Issues:

Sizing Issue:

Should your reason for return be based on a sizing problem. We will need the following details from you:

  1. You will need to attach a photo of the label clearly showing the sizing. Please note that we use US/European sizing labels but our factory produces some products with Asian sizing labels, therfore on the odd occasion the label may state a size bigger than ordered.
  2. Please take a photograph and show the various measurements as per the specific product sizing table which do not correspond with the sizing table supplied for that garment. Clearly show in the photograph how the garment sizing is not matched by the shown sizing table, ie shoulders, chest, waist etc, please include the full tape measurement. We will then be able to see the discrepancy in sizing and its helps us find a solution as soon as possible.
  3. Please allow 1-3 cm size variance as a result of manual measurement inaccuracy.

Garment Style and Colour Issue:

If there is a discrepancy between the style and colour from what you ordered, please provide us with a photograph showing us:

1. The colour is completely different to that ordered; ie you ordered purple and received a pink item

OR

2.If the garment of the same colour is far removed from that advertised it becomes unreasonable and unrealistic to such an extent you would not have purchased it. If the style of the garment is not the same as advertised please also provide us with a photograph so we can verify this claim if the product is indeed drastically different from that which we advertised so we can go about rectifying the issue for you.

Damaged Goods:

If your product arrives damaged in any way, ie damaged zip, buttons missing, or any other relevant factor, please provide a few photographs of the issue and the whole garment. This will enable us to swiftly rectify the issue for you.

Delivery Time Exceeds Stipulated delivery time period:

Should your order exceed the specified 60 working day delivery guarantee, we will gladly offer you a full refund for your product/s which have exceeded this delivery period. Please use the delivery tracker device we have installed for you to track the creating and shipping of your product

 With regards to any other issue which you feel is relevant with regards to the refund process please contact us at sales@movementstudio.training and we will get back to you as soon as possible with regards to your query.

LATE OR MISSING REFUNDS (if applicable).

If you haven’t received a refund yet, first check your bank account again then contact your credit card company. Next contact your bank. It may take some time before you see the refund in your account due to processing times.

EXCHANGES (if applicable)
If you need to exchange it for the same item due to damages, send us an email at sales@jmovementstudio.training and send your item to the return address which is on the package you received! It is best if you email us prior to sending the item to the return address.
 
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift store credit for the value of your return. Once the returned item is received, a gift store credit will be made to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.