Cancellation Policy and Subscription Terms and Conditions

CANCELLATION

This cancellation policy applies for Personal Fitness Training and Clinic Bookings.

If a Personal training or Clinic booking is missed without any contact made then full price will be charged for the booked session.

If a Personal training or Clinic session needs to be cancelled and more than 24 hours notice is given then there will be no charge at all for the booking and we will reschedule the booking for a time that suits you.

If a Personal Training or Clinic session needs to be cancelled and less than 24 hours notice is given then a fee equal to 50% of the cost of the booking will be charged.

If the Personal Trainer or Clinic Therapist is unable to provide the service for the booking due to an unforeseen emergency the session will be rescheduled and complimentary.

WEEKLY GROUP TRAINING SUBSCRIPTION T&C

Subscription is for ongoing attendance of weekly group training and membership to our training squad. We can offer a pass for trials. We know your improved fitness requires consistency so we have offered our classes via a safe and secure subscription model called Paywhirl which allows you to manage your own account. You will not pay an exit fee. The joining fee is $80 and is includes your complete movement pattern screen, postural assessment and may include a clinic treatment prior to commencing training. You may claim a rebate through your health fund.

You may suspend your subscription up to 3 weeks in any 12 month period. Simply advise one of the coaches and we will implement this for you. You must advise us a minimum of a week in advance so we can arrange to suspend your subscription. You may cancel your subscription at any time without any exit fee. We don't force people to train. We enjoy our work and aim to work with like minded individuals who also enjoy training with us. 

If you are attending any sessions in a week your subscription will be in effect for that current week. The new week commences each Monday. Subscriptions are deducted on the same day each week that you initially subscribed. If you subscribe on the weekend it will be taken as the current week not the week in advance.