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Cancellation Policy

Cancellation Policy

This cancellation policy applies for Personal Fitness Training, Group Fitness Training and Remedial Massage Bookings.

If a booking is missed without any contact made then full price will be charged for the booked session.

If a session needs to be cancelled and more than 24 hours notice is given then there will be no charge at all for the booking and we will reschedule the booking for a time that suits you.

If a session needs to be cancelled and less than 24 hours notice is given then a fee equal to 50% of the cost of the booking will be charged.

If the trainer or masseuse is unable to provide the service for the booking due to an unforeseen emergency the session will be rescheduled and complimentary.

If the case of an emergency NaomiJ reserves the right to waive the cancellation fee.